Processing Time:

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Please note that processing times may vary during promotional periods and high-demand seasons.

Shipping Rates:

Shipping rates are calculated  based on the destination and the chosen shipping method. We offer various shipping options to accommodate your needs.

Domestic Shipping:

For orders within the United Kingdom, we offer a standard  shipping options. Standard shipping usually takes 1-3 business days to reach our customers.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your package using the provided tracking number on our website or through the designated courier’s tracking system.

Shipping Restrictions:

Certain products may be subject to shipping restrictions due to local regulations. Customers are responsible for ensuring that the ordered products comply with their country’s import regulations.

Delivery Issues:

In the event of delivery issues or concerns, please contact our customer support at [email@email.com]. We will assist you in resolving any problems related to lost or delayed shipments.

Incomplete or Incorrect Addresses:

It is the responsibility of the customer to provide accurate shipping information. LuxeOud is not liable for packages delivered to incorrect addresses or lost due to incomplete address details provided by the customer.

Delivery Confirmation:

Orders delivered to the designated address and confirmed as delivered by the courier are considered fulfilled. LuxeOud is not responsible for any theft or damage that may occur after delivery.

Questions or Concerns:

If you have any questions or concerns about our shipping policies, please contact us at [email@email.com]. Our customer support team is ready to assist you.

Thank you for choosing LuxeOud for your fragrance needs. We appreciate your business!